We at the Mac Shack believe that labour charges should be clear and upfront with no hidden costs. We're pleased to outline our labour charges in the table below.

Diagnostic Fee

There is an initial £15 diagnostic fee for PC's & Laptops.

All Apple Mac have an initial diagnostic fee of £25.

In-store PC and Apple Mac Repairs

The costs below are inclusive of labour and VAT, exclusive of parts.

Labour including - VAT
Average Turnaround*
Screen Replacement
1 working day
Windows Password Reset
Virus Removal
3 - 5 working days
General Software Repair
General Hardware Repair1
Windows Reinstall (no data)
Hard Drive replacement (no data)
Hard Drive replacement (with data)
3 - 5 working days
Windows Reinstall (with data)
DC Jack repair (inclusive of parts to £20 value)
3 - 5 working days
DC Jack repair (for parts over £20 in value)
Hardware Component Level Repair
FROM - £99.95
5 - 10 working days
Apple Mac Repair
FROM - £85.00

1 Excluding laptop DC Jacks, Component level repair and HDD replacement with data.
*Average turnaround is based on parts being in stock. Supply of parts may increase the lead time on the job.

Remote Support Services

If you are experiencing software issues we can remotely fix your system providing you have an internet connection. If completed in the first hour this service is only £49.95 ex VAT

If the remote repair takes longer than an hour we have a FIXED price remote repair of £99 ex VAT regardless of how long it takes and even if it requires a pickup and return to our workshop for repair you do not pay any more - the only additional costs would be for parts if required.

Remote Support (up to 1 hour)
£49 ex VAT
Available instantly or at customer preferred time
[ during normal working hours ]
Remote Support (over 1 hour) unlimited*
£99 ex VAT
Available instantly or at customer preferred time
[ during normal working hours ]
Postcode Starts / Location Pickup and Return Cost
Portsmouth PO1 - PO5
£10 inc VAT
Cosham, Waterlooville and Cowplain PO6 - PO8
£15 inc VAT
Havant Emsworth and Hayling Island PO9 - PO11
£20 inc VAT
Chichester and Bognor Regis PO18 - PO22
£30 inc VAT

* Nationwide pickup and return is FREE if we are unable to fix your issue remotely (applies to £99 deal only)